Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, contain the capabilities to customise the solution that finest healthy all of your current desires. With Etech’s world-wide outreach, Etech is often available to support your clients and produce constant Extraordinary experiences.
a gaggle of devoted leaders within the Get in touch with Middle business who're excited about earning a extraordinary change for our
About us Etech provides next-technology BPO answers. a worldwide minority-owned enterprise, Etech has made and trademarked how to show your information into strategic insights. Leveraging the power of synthetic additionally human intelligence Etech boosts schooling and coaching to focus on crucial behaviors creating enhanced purchaser encounters and shareholder worth. Etech launched in 2003 with only 400 workers and one Speak to center in Nacogdoches, Texas.
Etech is definitely an omnichannel buyer engagement options provider for several of the environment’s primary and most revered brands. The encounter Etech has acquired across an array of company verticals will allow us to continuously produce Excellent, own client experiences.
Learn More everyday living At Etech Etech believes in Operating really hard and actively playing tricky and strives to create staff members truly feel empowered and assured in The work They may be carrying out.
At QEval, we’re dedicated to serving to contact facilities enhance their performance as a result of very clear, actionable insights. Our effectiveness analytics stories provide you with a in-depth breakdown of agent routines, purchaser interactions, and operational bottlenecks, so you may make educated choices that bring about measurable enhancements. With QEval, you don’t just get stories—you will get the equipment and proposals to act on them.
Etech’s ground breaking know-how solutions and expert leaders comprehend your organization needs and realize the strategic insights your model really should drive effects.
✅ unforeseen benefits past compliance Will not pass up this opportunity to remodel your contact Heart functions! timetable a meeting with our specialists:
Metrics like tackle time, CSAT scores, resolution costs, and actionable insights are critical to accomplishment in 2024. Gone are the days of concentrating exclusively on contact quantity. Now, it’s about digging into the quality of Each and every interaction and driving real final results. able to take your simply call Heart functionality to the subsequent level? Enroll at QEval College and ???? hear Shawndra’s total Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s lessening simply call times, increasing agent productivity, or enhancing the general shopper encounter, our alternatives are designed to push genuine benefits. willing to see how QEval may make a big difference with your functions? Make contact with us today To find out more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of treatment, have faith in and energy introduced towards the company is what makes the lifestyle at Etech exceptional. Our CEO usually claims, “If we look after our folks, the quantities will deal with themselves.”
maximizing your contact center’s efficiency doesn’t need to be complex. With QEval College, you’ll achieve usage of necessary tools and education that supply accurate, measurable improvements in agent performance.
meet up with Malisha, a shining star on our Customer Service workforce! From tackling jobs more info to having fun with pleasurable staff pursuits, Malisha is aware of how to keep the balance in between perform and Engage in. Her optimistic Perspective and group spirit make her a joy to operate with.
a gaggle of devoted leaders during the Get hold of center marketplace who are excited about earning a extraordinary variation for our
Here i will discuss just some important capabilities of what we provide: ✅ specific insights into agent effectiveness via complete analytics